Dates
Spring/Summer 2025
Description:
While working at Yonder, I identified a UX problem and took ownership of solving it end-to-end.
Role:
Conducted research and created user journey maps, and led technical work to rebuild the billing experience.
Mini project overview
After identifying a UX issue in the billing flows of the Yonder app, I advocated for and led work to rebuild the billing section of the app before launching our debit product.
My priority was ensuring that every user, including those in more complex or uncommon account or billing states could understand their situation and easily take action to pay their bills.
I consulted with the operations team to understand the needs of users in different billing states, and paired with the design team to understand how we should surface information to users. I created flow charts and service blueprints, creating clarity on how the UI should behave for different types of users, and shared this with the team to advocate for the improvements. I then led the technical solution, collaborating with backend engineers, updating frontend behaviour, and designing acceptance criteria and test cases.
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